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✨ Current production time is 2 business days

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FAQ

Orders and shipping

Where do you ship?

Right now, we ship within the USA from our studio.

How long does it take to get my order?

All gear is made to order, so give us 1 week to sew, test, and pack your items with care.

Shipping times depend on your location.

Can I make changes after I place my order?

If we haven’t started sewing yet — yes! Send us a message ASAP and we’ll do our best.

Is there free shipping?

Yes! We offer free shipping for orders over $80.

Want the details? Read our full Shipping Policy here.

Products and sizing

How do I know which size to order?

We’ve included a full sizing guide on every product page. If you're not sure, feel free to DM us with your dog’s breed, weight, and measurements — we’ll help you find the right fit.

What if my dog is between sizes or shaped differently?

No problem. If your dog is between sizes, we recommend sizing up. We also offer custom adjustments for unique builds — just leave a note at checkout or message us directly.

Can you make custom leash lengths?

Yes! Whether you need something longer, shorter, or just different — let us know.

Are your collars and harnesses safe for puppies?

Absolutely — as long as they’re properly fitted and adjusted as your puppy grows. (We recommend re-checking fit every 1–2 weeks during growth spurts.)

Materials and design

Why don’t you use metal buckles?

Because your dog doesn’t need to carry a paperweight on their neck. Metal buckles are heavy, cold in winter, and take forever to buckle and unbuckle — especially with a wiggly dog. We use high-quality plastic hardware that’s lighter, faster, and just as secure. Less clunky, more comfortable. Everyone wins.

What’s Biothane?

Biothane is a coated webbing that looks like leather but performs like tech gear — it’s waterproof, stink-proof, flexible, and ridiculously easy to clean. And yes, we only use the original Biothane, made in Ohio. Because when it comes to materials, we don’t mess around.

Learn more: https://www.biothane.us/applications/animal/faqs/biothane-faqs/

What’s so special about anatomical fit?

It means our gear follows your dog’s body — not some random shape. It avoids pressure points, allows natural movement, and actually stays in place.

Care and maintenance

How do I clean the gear?

Regular cleaning:

Wash gear as needed to prevent dirt buildup.

Machine wash:

Polyester & nylon can be washed by hand or in a laundry bag on a gentle cycle (max 40°C). Add bulky items like towels to protect the drum. Repeat if necessary.

Hand wash:

Biothane should be wiped with a damp cloth & soap or scrubbed with a sponge if needed.

Mixed materials:

Hand wash Biothane parts first, then machine wash the rest.

DO NOT:

Exceed 40°C, use bleach, stain removers, steam, or iron. Please don’t wash Taiga gear with anything that has Velcro. It can snag the webbing and leave marks or pulls in the material.

Also, while Biothane is tough, it’s not chew-proof. If your dog likes to test things with their teeth, keep the gear out of reach when not in use.

Will the color fade or rub off?

Nope. Our prints and Biothane colors are made to last through sun, rain, mud, and mess.

Returns and support

What if the gear doesn’t fit or my dog doesn’t like it?

Let us know.

We’re happy to work with you on adjustments, exchanges, or returns within 30 days of receiving your order.

Gear must not be used, dirty or damaged, and it must include the original packaging.

Please note: custom products are nonrefundable, but we can usually adjust them to make things right.

Is return shipping free?

You cover return shipping unless we made a mistake or the item arrived damaged.

See the full Refund Policy here.

I have a question that’s not here.

We’ve got you. Reach out anytime — we’re real people, and we love hearing from fellow dog nerds.

30-Day Returns & Exchanges

If it’s not quite right, we’ll make it right — simple as that.

Free Shipping on Orders Over $80

Spend $80 or more and your gear ships free, anywhere in the U.S.

Get in touch

Have questions? Get in touch with us at any time.